Privacy Policy

Introduction

This Privacy Policy applies to the SmartClass Group website, client panel, sales executive panel, administrative systems, School ERP products, mobile applications, online forms and other digital services operated by SmartClass Educational Technology Pvt. Ltd.

In this policy, “SmartClass Group”, “we”, “our” and “us” refer to SmartClass Educational Technology Pvt. Ltd. “User”, “you” and “your” refer to visitors, clients, prospective clients, sales executives, institutional representatives and other users of our services.

Information We Collect

The information we collect depends on how you interact with our website, company and services.

Information provided directly by you

• Name, username, designation and organisation name.
• Email address, mobile number, WhatsApp number and postal address.
• Information submitted through contact, demo booking, registration and quotation request forms.
• Project requirements, selected services, budget, expected delivery time and other business information.
• Account information required for client and sales executive panels.
• Documents, photographs and files uploaded while using our services.
• Messages, support requests, feedback and other communications sent to us.
• Payment references, transaction details, invoice information and payment status.

Information collected automatically

• Internet Protocol address and approximate device location.
• Browser type, device type, operating system and screen information.
• Pages visited, links clicked and time spent on the website.
• Login time, session activity and security logs.
• Referring website and general usage information.

How We Use Information

We may use collected information for the following purposes:

• To respond to enquiries, demo bookings and quotation requests.
• To create and manage client and sales executive accounts.
• To develop, deliver, deploy and maintain websites, applications, ERP systems and custom software.
• To track projects, milestones, invoices, payments and support tickets.
• To communicate service updates, project progress and important administrative notices.
• To provide customer support and resolve technical issues.
• To improve website performance, user experience, products and services.
• To prevent unauthorised access, fraud, abuse and security threats.
• To maintain business, financial and legal records.
• To comply with applicable legal and regulatory requirements.

Basis for Processing Information

Depending on the circumstances, we process information on one or more of the following bases:

• Your consent when you voluntarily submit information or agree to receive communication.
• The performance of a service agreement or steps taken before entering an agreement.
• Our legitimate business interest in operating, securing and improving our services.
• Compliance with applicable legal, financial and regulatory obligations.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already completed before the withdrawal.

Cookies and Similar Technologies

Our website may use cookies, sessions and similar technologies to provide essential functions, maintain secure login sessions, remember preferences and understand website usage.

Types of cookies we may use

You can manage cookies through your browser settings. Disabling essential cookies may prevent some website or account functions from working properly.

Information Sharing

We do not sell or rent your personal information. Information may be shared only when reasonably necessary, including with:

• Authorised SmartClass Group employees, team members and service personnel.
• Hosting, email, communication, analytics and technical service providers.
• Payment or banking service providers when required to verify transactions.
• Professional advisers, auditors or legal representatives where necessary.
• Government authorities, regulators or law-enforcement agencies when required by applicable law or a valid legal request.
• A successor organisation in connection with a merger, restructuring or transfer of business, subject to appropriate protection.

Service providers are expected to use information only for the purpose for which it was shared and to apply reasonable security measures.

Data Security

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, disclosure, loss or misuse.

Data Retention

We retain information only for as long as reasonably necessary to provide services, manage business records, resolve disputes, maintain security and satisfy legal or contractual obligations.

Retention periods may vary depending on the type of information. Project, invoice, payment and contractual records may be kept longer than general enquiries because they may be required for financial, legal or administrative purposes.

When information is no longer reasonably required, we may delete, anonymise or securely archive it, subject to available technical capabilities and legal obligations.

Your Privacy Rights

Subject to applicable law and verification of your identity, you may request:

• Confirmation of whether we hold your personal information.
• Access to relevant personal information.
• Correction of inaccurate or incomplete information.
• Deletion of information where retention is no longer required.
• Withdrawal of consent where processing is based on consent.
• Information about the purpose for which your data is used.
• Review of a privacy-related complaint or grievance.

Some requests may be limited where information must be retained to complete a contract, protect legal rights, prevent fraud or comply with legal requirements.

To submit a privacy request, contact us using the information provided at the end of this policy. We may request reasonable information to verify your identity.

Children's Privacy

Some SmartClass Group educational products may process student information on behalf of schools, institutions or guardians. In such cases, the relevant institution is generally responsible for obtaining required permissions and determining how student information is used.

Children should not independently submit personal information through our general website forms without the involvement of a parent, guardian or authorised educational institution.

If a parent or guardian believes that a child has submitted information without appropriate permission, they may contact us to request a review or deletion.

Third-Party Services and Links

Our website may include links to external websites or services such as WhatsApp, social-media platforms, payment services, maps, video platforms or hosting providers.

We do not control the privacy practices, security or content of third-party services. When you access an external service, its own privacy policy and terms apply. You should review those policies before providing information.

Storage and Data Transfers

Information may be stored or processed using servers, cloud infrastructure or service providers located in India or other jurisdictions. The applicable data-protection standards may differ between jurisdictions.

Where information is transferred or processed through an external provider, we take reasonable steps to select reliable providers and protect information according to applicable requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices or legal requirements.

The latest version will be published on this page with an updated revision date. Significant changes may also be communicated through the website, account panel, email or another appropriate method.

Continued use of our services after an update means that the revised policy will apply from its effective date.